Cancellation & Refund
- Cancel at least 3 full days before your trip day and your advance is refunded in full. Example: trip on the 10th → cancel by 11:59 PM on the 6th.
- After that, the advance is not refunded.
- Booked within 3 days of your trip? The advance is non-refundable from the start.
- If we have to cancel, you get a full refund of everything you've paid.
- Refunds are sent within 7 days, to the same UPI or bank account.
- Changing dates is free before the same cut-off, if a driver is available on the new date. After the cut-off, a date change counts as a cancellation.
- Weather, road closures and checkpost delays on the day are not refunded. We do our best to reroute.
Terms
Who we are. Tootle Taxi is a local travel company in the Nilgiris. We connect you with a trusted local driver and car, and our small team plans and looks after your trip.
An enquiry is not a booking. Sending us your plan is an enquiry. Your trip is confirmed only when we've found an available driver and you've paid the advance. You'll get a trip confirmation with a number like TT-2026-0001.
Prices. Our prices are fixed; there's no bargaining. They cover pickup and drop within 5 km of town. Stays beyond 5 km cost extra, and our team will tell you the amount before you confirm.
- Included: private car and driver, fuel, tolls, interstate permits, driver allowance and taxes, pickup and drop at your stay.
- Not included: entry tickets, boating, parking, safari charges and meals. These are paid directly at each place.
Advance and balance. The advance is 20% of the trip price (100% in peak season). The balance is paid before your final drop. We share payment details only from our official WhatsApp, +91 90473 70077.
Time. Each day follows the plan you confirmed. We're flexible by up to an hour. Beyond that, extra time is chargeable and depends on the driver's availability. Our drivers live outside town and need to get home to be back at work the next day.
What we don't offer. Self-drive cars, bikes, acting drivers, hourly or per-km rentals, or short custom rides (for example, a drop to a café and back). For those, a local auto works best, or book a full day with us.
Same-day requests are best effort. If we can't find a driver, we'll tell you honestly.
Routes and rules. Some routes have rules we must follow, for example only Ooty-registered (TN 43) cars on the 36 hairpin bends, and fixed timings at forest checkposts. Your driver may change the order of stops for timings, traffic or weather.
In the car.
- No smoking or alcohol in the car.
- Pets only if agreed with us in advance.
- You're responsible for any damage to the car caused by your group.
- Hill roads can cause motion sickness. Tell your driver and he'll stop for a break.
Your driver's meal. If you stop to eat, we'd love it if you offered your driver a meal too. It's not part of the price and never expected; just a kind thing to do on a long day on the road.
Delays outside our control. Landslides, road closures, checkpost queues, strikes and weather can delay or change a trip. These aren't refunded or discounted; we'll do our best to reroute and still make your day work.
Your belongings. Please keep valuables with you. We're not responsible for items left in the car, but we'll help you get them back.
Disputes. These terms follow Indian law. Any dispute falls under the jurisdiction of the courts in the Nilgiris, Tamil Nadu.
Privacy
What we collect. When you enquire: your name, mobile number, travel date, number of people and your plan. When you message us: your WhatsApp conversation.
Why. Only to reply to you, plan your trip and arrange your driver.
Who sees it. Our team. Your driver gets only what's needed: your name, number and pickup details. We never sell or share your details for advertising.
Where it's kept. In our team's private booking system (on Supabase, a secure cloud database). Our website is hosted by Hostinger. Messages go through WhatsApp.
Website visits. We use Google Analytics to count visits and see which pages help people. It doesn't tell us who you are.
How long we keep it. Enquiries that don't become trips are kept for 24 months, so we can help if you plan again, then deleted. Booking and payment records are kept as long as the law requires for accounts.
Messages from us. We message you only about your enquiry or trip. We'll send news or offers only if you've said yes, and you can say stop at any time.
Your choice. Ask us on WhatsApp (+91 90473 70077) or by email (reservation@tootletaxi.com) to see, correct or delete your details, and we'll do it.
Last updated: October 2026