Tootle Taxi
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Tootle Taxi › How It Works

How It Works

From your first message to a happy goodbye.

Practical, not polished

We spend a little so travellers can find us, but not on glossy ad shoots. The videos here are our own car and driver-partner, filmed by us. Our time goes into planning trips, so what we share stays practical: what you'll see, how it works and what it costs. That's part of how we keep prices fair. Judge us by your day with us, not by our likes and followers. Stay with us. We'll get your trip right.

How a trip comes together

  1. Send your planYour itinerary or details reach us on WhatsApp.
  2. We reply and answer your questionsUsually within 4–6 hours, 8 AM – 7 PM.
  3. We find the right driver-partnerWe check with our drivers before we say yes.
  4. You pay the advance20% off season, 100% in peak season. Payment details come only from our official WhatsApp. Your trip confirmation follows.
  5. Meet your driverThe day before: your driver's name, number and car.
  6. Your driver calls the evening beforeThen picks you up on time the next morning.
  7. Balance, and a happy goodbyeAny balance is settled before drop-off, and your receipt follows.

Door to door

Right up to your door

Our Ertiga and one of our driver-partners: down the lane, round the hairpin, and the door opened for you at your stay.

This is an enquiry, not a booking

Why we don't confirm instantly

We're not an app that passes your trip to whoever is free. We check with our driver-partners before we say yes. If a driver is on the road with guests, we don't call them to check their calendar; we wait until they've stopped. You wouldn't want your driver on the phone while driving you either.

So we usually reply within 4–6 hours, between 8 AM and 7 PM, and your trip is confirmed once a driver is free and your advance is paid.

Start here

Everything you need to decide is on this site

Tours, stops, timings and prices are all here, so you can choose at your own pace. If you call to ask what we offer, we'll happily point you here first.

Send us your plan on WhatsApp. A first message that's already a plan skips the back-and-forth, and we spend that time getting your trip right.

Good to know

What you see is what we do

  • Fixed full-day tours, transfers and travel-day packages, each with one clear price. We don't do kilometre-based rentals, hourly hire or trips that don't start or end in the Nilgiris.
  • We don't do short or hourly hire, like a pickup at 2 PM to a café and back by 4. An auto-rickshaw suits that better. If you'd like a car and driver, choose a full-day tour and we're with you all day.
  • We don't offer self-drive cars, drivers for your own car (acting drivers) or bike rentals. Every trip with us is our car with one of our driver-partners.
  • Prices are for pickup and drop within 5 km of Ooty town. Stays beyond 5 km cost extra; our team will share the amount based on the actual distance.
  • Same-day trips: if you message us at 7 AM from the bus station, we may not pick up. Our day starts at 8 AM, and our drivers may already be out with guests. If we can find you a driver, we will. If we can't, we're sorry. Planning ahead is how we work best.

Our pricing standard

We work off one standard pricing sheet, the same for every guest, every time. There's no bargaining, because a lower price usually means a corner gets cut somewhere: the driver, the car, or the care on your trip. We'd rather put that value into your journey than take it out to compete on price.

Most of the fare goes to your driver; a small share runs Tootle.

Payment & cancellation

  • An advance confirms your trip: 20% in the off season, 100% in peak season. Any balance is settled before drop-off.
  • For your security, we share payment details only from our official WhatsApp, +91 90473 70077.
  • You get a trip confirmation when the advance is paid, and a receipt for the balance.
  • Cancel at least 3 full days before your trip day: your advance is refunded in full. Trip on the 10th? Cancel by 11:59 PM on the 6th.
  • After that, or if you book within 3 days of your trip, the advance isn't refundable.
  • If we have to cancel, you get a full refund, within 7 days.
  • Need a different date? Free before the same cut-off, if a driver is free. Full policy

On the day

  • How much we cover depends on pickup and drop times, weather, roadblocks and traffic, especially in peak season.
  • The day is yours to shape within the tour: skip a place, or slow down for a café stop.
  • We plan the order from experience for the smoothest route, and adjust it with you within the tour.

Vehicle & charges

  • Driver overtime, and detours outside the planned stops, may cost extra. We'll tell you before, not after.
  • If a vehicle has to be substituted, you get the same or a higher category.
  • Entry tickets, boating, safari and parking charges are paid directly at each place.

Frequently asked questions

How far ahead should I plan?

As early as you can. Planning ahead lets us understand what you enjoy and set up the right day. Weekends, holidays and summer fill up first.

How soon will you reply?

Usually within 4–6 hours, between 8 AM and 7 PM. We check with our driver-partners before we say yes, and we don't call a driver while they're on the road with guests.

Can I plan a trip for today?

Sometimes. If you message us at 7 AM from the bus station, we may not pick up: our day starts at 8 AM and our drivers may already be out. If we can find you a driver, we will. Planning ahead works best.

Do you do per-km rentals or outstation trips?

No. We do fixed full-day tours, transfers and travel-day packages, each with one clear price, and every trip starts or ends in the Nilgiris.

Can I hire a car for a few hours?

No, we don't do short or hourly hire, like a café trip from 2 to 4 PM. An auto-rickshaw suits that better. If you'd like a car and driver, choose a full-day tour and we're with you all day.

Do you rent self-drive cars or bikes?

No. We don't offer self-drive cars, drivers for your own car (acting drivers) or bike rentals. Every trip is our car with one of our driver-partners.

I'm staying beyond 5 km of Ooty town. Is the price the same?

Prices are for pickup and drop within 5 km of Ooty town. Stays further out cost extra; our team will share the amount based on the actual distance, before you confirm.

Can I change a tour or add a place?

Within the tour, yes. We can change the order, skip a place that doesn't interest you, or add a café stop along the route. A place outside the route may need a different tour or cost extra, and we'll tell you before your day.

Are entry tickets included?

No. Entry tickets and parking are paid directly at each place.

Which vehicles do you have?

Sedans (up to 4) and Ertigas (up to 6). Larger vehicles are available on request.

Will I know who my driver is?

Yes. You'll get the car and driver details the day before, and your driver calls you that evening to confirm the pickup.

What if the weather changes?

Your driver adjusts the plan to make the most of the day. Weather changes aren't refunded.

Can you pick me up from the bus stand, railway station or airport?

Yes. See Transfers.

Ready when you are

Start with your plan